Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged on arrival.

In circumstances where you consider a product defective or damaged, please contact us at 204-237-4555 within 48 hours of receipt of the order with details of the products and defect/damage.

Anderson Animal Hospital is not responsible for any packages that are stolen, go missing, or are damaged from your doorstep after home delivery.

All Veterinary Diet Products (Hill's, Royal Canin, Rayne or Purina) are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with the quality of the product.

Safety – If a bag or can has a broken seal that has compromised the integrity of the food.

Food containers MUST still contain at least 75% of the diet in them.

All inquiries regarding returns and/or exchange can be directed to Anderson Animal Hospital at 204-237-4555.